Return & Refund Policy
Welcome to MFP Collections. We are committed to providing our customers with high-quality fashion items and an excellent shopping experience. Kindly read our Return & Refund Policy carefully before making a purchase.
1. General Policy
At MFP Collections, customer satisfaction is important to us. Due to the nature of our products and inventory management process, all sales are considered final except under the specific conditions outlined in this policy.
By placing an order on our website, you acknowledge and agree to the terms contained herein.
2. Eligibility for Refunds
Refunds shall ONLY be considered under the following circumstances:
A. Out-of-Stock Items
Where an item ordered and paid for becomes unavailable or sold out after payment confirmation, the customer shall be entitled to:
- A full refund of the affected item(s), or
- An exchange/store credit where applicable and agreed upon by both parties.
B. Wrong Item Delivered
Where the customer receives an item materially different from the item originally ordered, MFP Collections may approve:
- A replacement of the correct item, or
- A refund subject to verification and return inspection.
To qualify:
- The issue must be reported within 48 hours of delivery.
- Clear evidence, including pictures/videos of the received item, packaging, and invoice, must be provided.
- The item must remain unused, unworn, unwashed, and in its original condition with tags intact.
3. Non-Refundable Situations
Refunds, returns, or exchanges shall NOT be granted under the following circumstances:
- Change of mind after purchase
- Incorrect size selection by the customer
- Preference changes after delivery
- Minor color variations due to lighting or screen display differences
- Delays caused by third-party delivery/courier services
- Items damaged due to misuse, mishandling, or improper care after delivery
- Worn, washed, altered, or used items
4. Return Procedure
To request a return or refund, customers must contact our support team via the official communication channels provided on our website within the stipulated reporting period.
Your request must include:
- Full name
- Order number
- Description of the issue
- Supporting photo/video evidence
MFP Collections reserves the right to decline any request that does not meet the conditions stated in this policy.
5. Inspection & Verification
All returned items are subject to inspection and verification by MFP Collections before any refund, replacement, or exchange is approved.
Where fraud, abuse, or misrepresentation is suspected, MFP Collections reserves the absolute right to refuse the request and take appropriate action where necessary.
6. Refund Processing Timeline
Approved refunds shall be processed within 5–10 business days depending on the customer’s payment provider or financial institution.
Refunds shall only be issued through the original payment method used for the purchase unless otherwise determined by MFP Collections.
7. Limitation of Liability
MFP Collections shall not be liable for:
- Indirect or consequential losses,
- Delivery delays outside our control,
- Customer errors in shipping details, sizing, or product selection.
Our maximum liability shall not exceed the original purchase price of the affected item(s).
8. Policy Amendments
MFP Collections reserves the right to modify, amend, or update this Return & Refund Policy at any time without prior notice. Continued use of our website constitutes acceptance of any revised terms.
9. Contact Us
For all refund or return-related inquiries, kindly contact our customer support team through the contact details provided on our website:
We appreciate your trust in MFP Collections and remain committed to serving you with excellence.